Credit card details: Why take them?

Introduction In December 2015 on the back of a particularly bad run of late cancellations and ‘no shows’ we took the decision to start taking credit card details in order to secure table reservations at our restaurant Norse.  What follows is some of the reasoning behind that decision, the factors you need to consider and…

Customer Feedback: A Four Step System

  In the restaurant industry customer feedback is a ‘thing’.  Irrespective of whether we want to hear it or not it’s coming our way and the most likely forum is highly public.  We cannot opt out of TripAdvisor, Yelp, Google or any of the other review sites (and I wouldn’t want to!), so we have…