Independent Food and Drink in Harrogate: #BEF2017

So you’re coming to Harrogate at the end of the week for the Business Excellence Forum #BEF2017.   Welcome to our beautiful town.  I am Paul Rawlinson, owner of Baltzersen’s and Norse, resident of Harrogate and your self-appointed guide of how to find independent food and drink options whilst you are visiting. I look forward to joining you at the…

Dynamic Pricing: How did that work out?!

The idea of altering price based on demand (dynamic pricing) is not new to other sectors and clearly works when done right.  In fact through the use of early-bird deals, set menus, voucher sites and other methods hospitality business are using similar methods to alter their pricing at different times of the day/evening and also days…

Credit card details: Why take them?

Introduction In December 2015 on the back of a particularly bad run of late cancellations and ‘no shows’ we took the decision to start taking credit card details in order to secure table reservations at our restaurant Norse.  What follows is some of the reasoning behind that decision, the factors you need to consider and…