Tipping in UK Restaurants: Time for a Change?

Tipping in UK Restaurants: Time for a Change? The news cycle is churning through some classic hospitality industry debates at the moment. Only the other week tap water was on the agenda and I wrote my take on that issue here.  This morning the business secretary Sajid Javid has announced the government is taking a stance…

Tap Water in Restaurants: The Great Debate!

Tap Water in Restaurants: The Great Debate Last week the Local Government Association (as reported by the BBC) said that families should be offered tap water in restaurants as a matter of course, in a bid to decrease the impact of sugary drinks on children’s health. To many restaurateurs it may feel like old ground being…

National Living Wage for Small Employers

The National Living Wage Today sees the introduction of the National Living Wage for over 25s who will receive an additional 50p for each hour they work.  There has been lots of coverage of this change on both sides of the argument, some suggesting it will put a squeeze on jobs others saying it’s a…

Credit card details: Why take them?

Introduction In December 2015 on the back of a particularly bad run of late cancellations and ‘no shows’ we took the decision to start taking credit card details in order to secure table reservations at our restaurant Norse.  What follows is some of the reasoning behind that decision, the factors you need to consider and…

Customer Feedback: A Four Step System

  In the restaurant industry customer feedback is a ‘thing’.  Irrespective of whether we want to hear it or not it’s coming our way and the most likely forum is highly public.  We cannot opt out of TripAdvisor, Yelp, Google or any of the other review sites (and I wouldn’t want to!), so we have…