Tap Water in Restaurants: The Great Debate!

Tap Water in Restaurants: The Great Debate Last week the Local Government Association (as reported by the BBC) said that families should be offered tap water in restaurants as a matter of course, in a bid to decrease the impact of sugary drinks on children’s health. To many restaurateurs it may feel like old ground being…

Customer Feedback: A Four Step System

  In the restaurant industry customer feedback is a ‘thing’.  Irrespective of whether we want to hear it or not it’s coming our way and the most likely forum is highly public.  We cannot opt out of TripAdvisor, Yelp, Google or any of the other review sites (and I wouldn’t want to!), so we have…