When Things Go Wrong: Averting a PR Disaster!

That things go wrong is one of life’s inescapable facts.  It doesn’t matter who you are or what your business is you will be faced with challenges that will require some quick thinking, some action and possibly a bit of grovelling where appropriate.  That’s fine though, we wouldn’t be human if we didn’t make mistakes….

Credit card details: Why take them?

Introduction In December 2015 on the back of a particularly bad run of late cancellations and ‘no shows’ we took the decision to start taking credit card details in order to secure table reservations at our restaurant Norse.  What follows is some of the reasoning behind that decision, the factors you need to consider and…